Personal Effectiveness

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Micro-learning: Mastering Meetings and Groups
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Micro-learning: Leading with Stories
Critical Thinking
Micro-learning: Critical Thinking
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Micro-learning: Natural Networking
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Micro-learning: Influencing Well
If Then New
Design (and share) your If > Then statements, for a purposefully prompt towards action
Catherine Allison
How to influence decisions and boost gravitas with your voice
Video
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Upping your gravitas by silencing your inner critic and amplifying your inner coach
Video
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How to check your writing for clarity
Video
Bennew
Using the 'Rule of Three' to communicate memorable ideas
Video
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How to pause when presenting
Video
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Working with eye contact
Video
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The power of plain language in presentations
Video
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The power of 'You' in writing
Video
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What designers need to know about microcopy
Video
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Skills and mindsets for making mentoring meaningful
Video
RG
Setting mentoring relationships up for success
Video
Liz
The impact of coaching, and it's distinction from mentoring
Video
Sw
Practical pointers for authentic leadership
Video
Hilary
Coaching, and creating coaching cultures
Video
Ingrid1
Vocal confidence warm up exercises
Video
Ingrid2
Vocal techniques for clearer articulation
Video
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Growth Mindset Mantras
Tool
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How to command an on-screen presence
Video
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How to start writing
Video
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The secret to a successful Tone of Voice
Video
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How to write with authority for brands
Video
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Keep it simple. Quick and effortless copywriting
Video
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Writing in the active voice
Video
NO
Course Pack: The art of saying No (and how to say Yes)
Presenting
Course Pack: Purposeful presenting
Behave
Course Pack: Behavioural Insights
Charm
Course Pack: Charm School
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eCourse: Go with the GROW model
Listening Pair Icons
eCourse: Are you listening?
Mentoringpairicons
eCourse: Meaningful Mentoring
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eCourse: Leadership Styles, a primer
Charm Icon
eCourse: Charm School
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eCourse: Owning Feedback
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eCourse: Practicing a Coaching Approach
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eCourse: Get SET with your Goals
eCourse
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eCourse: Time Management and Prioritisation
eCourse
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eCourse: Mastering Delegation
eCourse
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eCourse: Strengths to Influence
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Better Briefing: A bitesize guide from Baxter & Bailey
Tool
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Clear and simple copy
Video
MBT
Get your team talking to each other with a practical take on the Myers-Briggs personality test
Tool
Talking
Knowing me, knowing you
Tool
Tony
Course Pack: Decision Lab
Microicon
Course Pack: Micro-Habits
Mup
Course Pack: Managing Up
Feedback
Course Pack: Owning Feedback
ARC
Course Pack: Effective 1-1s
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What's your team's CAMPS score? Get a snapshot of engagement levels.
Tool
Listenup
Course Pack: Are you Listening?
Tension
And-But-Therefore — Try out a tested storytelling technique
Tool
Groups
Course Pack: Mastering Meetings & Groups
Page tosothat
To.... So That. A snappy structure to define the purpose of any meeting
Tool
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The voice in your head, and how to harness it — with psychologist Ethan Kross.
Audio
TA
Think Again, by Adam Grant
Book
The Art of Gathering, by Priya Parker
Book
RSB
Root, Stem, Branch — An organic approach for telling your own story
Tool
Diff
Never Split the Difference, by Chris Voss — Key ideas and takeaways from the best-selling-book on negotiation skills.
Book
Daniel
Mastering (Virtual) Presence, coach and facilitator Mike Sagun in conversation for the Conversation Factory
Audio
Circlesheila
Decoding Difficult Conversations — Sheila Heen unpacks the layers within those conversations you're probably avoiding.
Audio
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Course Pack: The Business Model Canvas
D Dslide
Course Pack: Delegation. Done
Albert
Course Pack: Defining Problems
Conflict
Course Pack: Constructive Conflict and Difficult Conversations
Inf
Course Pack: Influence IRL
Gravitas
Course Pack: Presence and Gravitas
Chatter Bottom
Chatter: Practical tools to apply, and harness the voice in your head
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eCourse: A Brand called You
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Course Pack: A Brand called You
Course Pack
MOM
Mitchell on Meetings — What we learned and where it led
Conf
Course Pack: Building Confidence
Scaling
Experiment with a 'Scaling Question' to better connect, learn and influence
WW
Course Pack: Writing Well
Cuddy Dog
Social psychologist Amy Cuddy shares powerful, actionable insights on the impact of our body language
TFF
Watch Sheila Heen explain why we need to be regularly asking for feedback, and what stops us from doing so.
Diff
Listen to former hostage Chris Voss share practical insights on better negotiation.
Time Tool
Experiment with Timeboxing for more focus and productivity
Time Tool
Build your time awareness, and reveal ways to boost productivity, with an Activity Log
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Time in tomatoes: build productivity and focus with the Pomodoro technique
PB
Six practical tools for building confidence and self-belief, shared by brain expert Ian Robertson
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Great questions to ask in coaching conversations, 1-1's and other curious contexts
Neg Slidetemplate
Course Pack: Navigating Negotiation
MT
Course Pack: Making Time
Orange
Practice the principles of persuasion from 'Godfather of Influence,' Robert Cialdini.
Circlestwo
How to be a meaningful mentor, insights from a purposeful podcast
Breathman
Mindful breathing — the foundation of focus and flow
Setback
Smarten your approach to setbacks, by trying out a Setback Story
To Think
Don't forget to diarise thinking time — experiment with a 'To Think' list
Silent Meeting
Make your next meeting a Silent Meeting
Can If Go
Immediately build your confidence, with a 'Can-If' statement
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Build belief by recognising small wins — Try a 'Done List'
Friction
Add some friction to your most common distractions
Fly
Channel that fly on the wall. Try some purposeful self talk to mitigate moments of doubt
Newcoachthumb
Micro-learning: Keeping a coaching mindset
Rest
Micro-learning: Setting Better Boundaries
Breathman
Micro-learning: Building Confidence
Premortemicon
Micro-learning: Feedback fundamentals
Presenting Head
Micro-learning: Purposeful Presenting
Time Team
Micro-learning: Finding Focus and Flow
Newpencils
Micro-learning: Writing Well
Coaching Criticism
Find the Coaching in Criticism. Things to try when feedback doesn't quite land
N Ngrab
Course Pack: Natural Networking
LWS
Course Pack: Storytelling
Spring
Experiment with a Springboard Story to communicate your change idea, and take people with you towards it.
Mentorsqarer
Evolve your 'inner mentor' — a short reflective exercise to focus your development, and the ways you can better support others
Do Story
Practical storytelling principles from Bobette Buster's book — Do: Story
Homework
Homework for Life: A ten-second daily ritual for noticing, capturing and practicing stories
Hear
Try this deep listening exercise for deeper connection and better conversations
5
Discover the impact a five minute favour can have on your relationships, and network building
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Experiment with the BRAIN model for confident decision making and problem solving
VCR
Course Pack: Voice Gym. Building your vocal confidence
22
A three minute mindset exercise, to support a coaching approach
Good Qs
Smart ways to frame questions in your next mentoring session
Car Words
Try out the CAR technique, and upgrade your understanding when interviewing someone.
J Zicon
Five powerful questions for adding impact and insight to your next interview.
Mup Icon
Five tactics for influencing those more senior
Carol Thumb
Micro-learning: Getting into a Growth Mindset
Premortemicon
Solve problems before they happen with pre-mortems
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A checklist for checklists — five things to tick off when developing a checklist
BID pic
Share genuinely useful feedback with the BID model
Pencilsoff
Seven things to avoid when writing at work
Meetings
Finding fortitude, and follow on experiments
Confidence Ecourse
eCourse: Confidence Mastery
eCourse
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Time Blocking, and bringing some colour into your calendar
Video
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Kas's reflections on listening and questioning well
Video
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Matteo's coaching reflections
Video
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eCourse: Difficult Conversations
eCourse
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Worksheet: Owning Feedback
Worksheet
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Worksheet: Time Blocking
Worksheet
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Raul Aparici on mitigating impostor syndrome
Video
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Book Club: New Methods for Women — With Sharmadean Reid MBE
Audio

Share genuinely useful feedback with the BID model

A firm favourite framework for sharing feedback that's rooted in an observed Behaviour, clear on Impact and that opens a Dialogue or gets specific about what we'd like someone to Do differently.
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Behaviour, Impact, Dialogue or Do

Introducing the BID model

👇 Before we set out the simple steps of BID, compare and contrast the two examples of feedback below.

Take 1 — "You keep talking over people in meetings, which is really disruptive. Can you try not to do that?"

This example could be seen as well intentioned. But how helpful would you say it is? How would you react to receiving it?

Here's the same feedback, delivered differently.

Take 2 — "I noticed in the team meeting yesterday that on more than one occasion you interrupted Dan, particularly towards the end when he was summing up his points. I felt worried for Dan's focus, and also that we were going to overrun the time we'd allocated. Were you aware it was happening?"

👍 This time, the BID model has been used — making sure the feedback is specific on a 'Behaviour', that the 'Impact' of that behaviour has been clearly expressed, and that the feedback giver has either started a 'Dialogue' or they've shared what they'd like someone to 'Do' differently next time.

Simple!

The bits of BID

👇 Let's look at each of the steps in a touch more detail, so that you're then able to practice using the BID model with some real feedback right away.

1
Behaviour

It's really important when sharing feedback that we're super clear on the thing we're feeding back on. We're simply noticing something, and sharing what we noticed in a clear and non-judgemental way. In the example above, rather than saying 'You keep talking over people in meetings', we get specific about the instance we've noticed. It was yesterday, it was on a couple of occasions, we noticed it particularly at the end.

👍 Tip! Use the expression 'I noticed...' at the beginning and see how well that sets things up.

2
Impact

Sharing the impact of the behaviour is the next step. It's helpful here to think about impact at both a personal emotional level, for example 'I felt confused' or 'I felt undermined', and also at an organisational level, for example a meeting over-running or there being a financial impact to a behaviour. And again, when sharing feedback well we do this clearly and non-judgementally.

3
Dialogue, or Do

Often the best thing about sharing some feedback is that it leads into a positive and open conversation about change. So the third part of the BID model gives us a chance to decide if we're aiming to open some Dialogue — 'Can we talk about how we could try it differently next time?' or if we do need to be more directive about what we'd like someone to Do — 'Can I please ask that we never use that kind of expression in front of a client.'

Using BID to share positive feedback with purpose

👉 And of course... The BID model is also brilliant for sharing positive, purposeful praise — as well as the more development focussed feedback. Imagine a manager heard this, hot off the heels of a client kick off...

'I noticed when we ran the client kick off yesterday you got everyone to share a thought before the presentation began. I felt really included and it was a brilliant way to show how everyone's voice was going to be important. Can we start all meetings this way?'

Experimenting with BID

How will you use BID to make sure the feedback is rooted in a clearly observed behaviour, specific on impact and sparks some dialogue or is focussed on what you'd like someone to do differently?
BI Dscenariosresource

Want some familiar scenarios to practice with?